Product — VoiceCore Enterprise

01 — AI Call Assistant

A receptionist that never misses a call

Four built-in scenarios handle the calls your team shouldn't have to.

🎙️

Receptionist

Greets callers, figures out which department or person they need, and routes the call — or takes a message when no one's available.

📅

Appointment Booking

Books, reschedules, or cancels appointments over the phone, collecting date, time, and contact details as it goes.

🛠️

Support

Captures the issue, creates a ticket reference, and escalates to a human agent when the request needs one.

🧾

Order Taking

Takes orders over the phone — items, quantities, and delivery details — without a person on the line.

How a call flows

Every scenario shares the same pipeline: speech-to-text transcribes the caller in real time, an intent-extraction model figures out what they need and how they're feeling, the scenario logic decides what happens next, and text-to-speech responds — all before the caller notices a pause.

Real-time sentiment analysis on every turn of the conversation
Seamless handoff to a human agent at any point, with full transcript and context
Configurable voice, prompts, and behavior per scenario, per tenant

Sounds like a person, not a phone tree

Built to sound human, not scripted

The details that make callers forget they're not talking to a person.

🗣️

Natural Conversation

No robotic "I'm sorry, I didn't understand." The AI acknowledges what a caller said, steers gracefully back on topic when they drift, and answers open-ended questions in plain language — grounded only in the facts you give it, never invented.

🎚️

Choose Your AI's Voice

Pick the voice per scenario — the same way you'd choose an assistant voice on any modern AI platform — and fine-tune speed and pitch to match how your business actually sounds.

🌍

Automatic Language Switching

The AI detects what language a caller is speaking — English, Italian, Urdu, or Punjabi — and responds in kind, switching mid-call if they do. No "press 1 for English" menu required.

🔗

Delivers Leads However You Work

Captured leads, bookings, and support requests land in your inbox, a webhook into your own CRM or ticketing system, or both — no manual re-entry, no data stuck in a system you don't use.

02 — Browser Softphone

A full phone, right in the browser

WebRTC calling with no desk phone, no extra hardware, and no plugin to install.

📞

WebRTC Calling

Make and receive calls straight from the browser, with hold, transfer, mute, and DTMF built in.

🗂️

Call History & Contacts

Every call is logged automatically; personal and company contacts stay in sync across sessions.

📼

Visual Voicemail

Voicemails arrive transcribed and searchable — no more dialing in and waiting through old messages.

⚙️

Presence & Forwarding

Set do-not-disturb, forwarding rules, and AI-assistant behavior per extension, and it's respected everywhere.

🌐

Installable PWA

Add it to your home screen or desktop like a native app, with offline support via a service worker.

🔔

Real-Time Everything

Incoming calls, presence changes, and voicemail notifications arrive instantly over a live connection — no refreshing.

03 — Mobile Apps

Your extension, in your pocket

Native iOS and Android apps that feel like the platform's own dialer.

📱

Native Softphone

A full SIP stack with background calling, so your extension keeps ringing even when the app isn't in the foreground.

🍎

iOS CallKit

Incoming calls use Apple's native call UI — the same experience as a regular phone call.

🤖

Android Telecom

Deep integration with Android's Telecom framework for native call handling, Bluetooth, and car displays.

🔐

Biometric Auth

Face ID and fingerprint unlock keep the app secure without slowing anyone down.

🔄

Contact Sync

Company contacts stay in sync in the background over an efficient gRPC connection.

📩

Push Notifications

Firebase-powered push means incoming calls and messages reach you even when the app is closed.

04 — Analytics & Supervision

See what's happening, as it happens

Live visibility for supervisors, historical reporting for everyone else.

👀

Supervisor Dashboard

Monitor live calls, watch queues in real time, and see exactly when and why an AI call escalates to a human — with full transcript and sentiment already in front of you. A dedicated VoiceCore Agent mobile app brings the same handoff view to iOS and Android.

📊

Call Analytics

Historical call-volume, disposition, and quality reporting for tracking trends over time, not just today.

📋

Audit Trail

Every meaningful action across a tenant is logged, so admins always know who changed what and when.

🧭

Queue Management

Configure call queues and routing rules per tenant, and watch them perform in real time on the same dashboard.

05 — Security & Compliance

Built to be trusted with real conversations

Security isn't a layer bolted on top — it's part of how the platform is structured.

🏢

Multi-Tenant Isolation

Every tenant has its own SIP domain, extensions, and data, enforced at the routing and database layer — not just hidden in the UI.

🔑

JWT Authentication

Token-based authentication with role-based authorization across Admin, Supervisor, Agent, and User roles.

🔒

Encrypted Everywhere

HTTPS/TLS for all signaling and web traffic, SRTP for encrypted call media, and secure credential storage in the platform Keychain/Keystore on mobile.

One platform, every way your team talks